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Troubleshooting Problems with the Go2 Portal and Candidate Application Form
Troubleshooting Problems with the Go2 Portal and Candidate Application Form

Troubleshooting steps for candidates in the application stage

Danica Mangampat avatar
Written by Danica Mangampat
Updated over a week ago

Application

How to reapply?

To reapply, just log back to the Portal using the email you used when you first signed up. While in the portal click this link to apply. Make sure to follow the instructions in the application (note: use the correct and most recent link for internet speed test results). Please make sure to fill out every question in the form. Once finished, click submit.

Application Form Problems

Trouble with Submitting the Application Form

If you have encounters problems with uploading the introductory video or experience spinning circles when submitting the form here is what you can do:

Please make sure to disable any ad-blockers, clear the cache and cookies, and fill out the application form on a computer with an updated web browser, preferably Google Chrome. Allow video and audio access on your browser when prompted, and make sure that your audio and video devices are detected.

Go2 Portal Problems

Can’t Log in To the Go2 Portal

Here are the following steps to log in to the portal:

After successfully submitting your application:

1. Check your email.

2. Click the link in the email.

Note: The link expires and you can only access it once. Make sure to use your laptop or computer and not your mobile device.

If the link expired or the browser was closed and you want to re-login to the portal:

1. Type in https://app.go2.io using the Google Chrome browser.

2. Click Sign in with Google.

3. Check your email.

Can’t See the "Inbox in" The Portal

Inbox is located at the left side of the portal, just below Join Path Beta. Please see photo below:

Can’t see the inbox message

After logging in, please refresh your browser. The message should appear within 1-2 minutes.

Trouble with submitting the application form, uploading the introductory video, and spinning circles when submitting the form

Please make sure to disable any ad-blockers, clear the cache and cookies, and fill out the application form on a computer with an updated web browser, preferably Google Chrome. Allow video and audio access on your browser when prompted, and make sure that your audio and video devices are detected.

For Mac Users: Issues with the application or login link

To help resolve any issues you are experiencing with the application or login link, please try the following steps:

  1. Ensure that you are using a laptop or computer to access the application or login link. This is important as the application may not be fully compatible with mobile devices.

  2. Clear your browser's cache and cookies.

  3. If the issue persists, try opening the link in a different browser or use the incognito mode in your current browser. This can help determine if the problem is browser-related.

Note: We recommend using Google Chrome for the best experience, as it is optimized for our application.

Contacting Support for Further Assistance

If you have followed the above steps and are still experiencing issues, please contact our support team by email. To ensure a prompt resolution, please include the following information:

  1. A Screenshot of the Issue: Attach a screenshot of the problem you are encountering. This will help our support team visually understand the issue.

  2. Any Error Messages: If you are receiving any error messages, please include them in your email. These messages can provide valuable information for troubleshooting.

By providing these details, you will help us better understand the problem and expedite the resolution process.

Please send your email to [email protected], and our team will get back to you as soon as possible.

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