We Trust the Process

aka The Aggregation of Marginal Gains

Scott avatar
Written by Scott
Updated over a week ago

In Zen and the Art of Motorcycle Maintenance, Robert Pirsig says:

You want to know how to paint a perfect painting? It's easy. Make yourself perfect and then just paint naturally.

But that's not an option, right? We need a process we can trust in to slowly understand our:

  1. Wants: What do we want out of our career - dream big, start where your feet are.

  2. Capacity: What are we capable of now and more importantly, what's actually possible with focus, humility, and discipline.

  3. Approach: Melding 1 and 2 in your own process. BIG DISAPPOINTING NEWS FLASH -- We don't have some “process” for you to follow. You need to make your own, realize you got it wrong, and make it 1% less wrong every day by repeatedly examining 1 and 2.

We are not all dealt the same hand in life. The process is about uncovering how to best play the hand you are dealt. If you learn how to play it well enough you get dealt a new hand, and eventually, another hand and another hand as your pot continues to grow.

Your process will need to shift or be completely rewritten at times. Be a student of life, for life. Accept that “we” as a company, team, and individuals, are always growing and in a constant state of self-discovery, self-growth and change. Do all of these things with intent.

Resources to help find and built a process you can trust

What is Trusting The Process?



  • Having the confidence you will be able to develop a skill, and having the discipline to see it through

  • Continuous improvement

  • Believing in yourself and uncovering your unique superpowers

  • Taking responsibility for your future

  • Listening to yourself over the opinions of others when it comes to what you think is best for you

  • Helping create an environment where people feel safe to make mistakes; support them

  • Picking every minor detail instead of seeing what it does for the entire goal

  • Getting stuck whenever a huge blocker is in the way

  • Stopping when you don't see short-term results

  • Blaming outside forces for your circumstances/situation

  • Crediting luck or chance for your success

  • Believing that you will get a raise, a new opportunity, or a better personal life because of someone else's efforts or because someone will gift it to you

  • Having no options in the face of tough situations

Engagement Managers and what “We Trust the Process” means to them

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